Last updated: December 23, 2025
This Refund & Returns Policy applies to prize competitions operated on www.hikgurucomps.com (“Website”).
Because we operate UK prize competitions, different rules apply compared to standard retail purchases.
Paid entry fees are generally non refundable once an entry has been successfully confirmed and allocated a unique entry number.
This is because:
Entries are processed instantly
Entry numbers are allocated immediately
Competitions may close or be drawn at any time
By completing a paid entry, you acknowledge and accept this policy.
Nothing in this policy affects your statutory consumer rights under UK law.
A free entry route is available for all competitions. Full details are provided on our privacy policy.
If a competition is cancelled by us (for example due to a technical issue or administrative error):
All affected paid entries will be refunded in full, or
Where appropriate, entrants may be offered entry into an alternative competition of equal value
Refunds will be processed within 14 days of cancellation.
If a material error occurs that could affect the fairness of a competition, we reserve the right to pause, correct, and/or rerun the affected process to ensure fairness.
Prizes are dispatched using a tracked postal or courier service once the winner has been verified and delivery details confirmed.
We aim to dispatch prizes within 28 days, although delivery times may vary depending on the prize, availability, or courier.
UK mainland delivery is included unless stated otherwise
Delivery outside the UK is possible but will involve additional arrangements, customs duties, or taxes, which are the responsibility of the winner unless otherwise stated
Winners are responsible for providing accurate delivery information. We are not responsible for delays or losses caused by incorrect details provided by the winner.
If a prize arrives damaged, faulty, or incorrect, please contact us within 7 days of receipt with clear photographic evidence.
Where a fault is confirmed, we will arrange one of the following, at our discretion:
Repair
Replacement
An equivalent alternative prize
Refund of the prize value (where replacement is not possible)
Many prizes are supplied with a manufacturer’s warranty. Where applicable, this warranty remains valid and unaffected.
If a prize is lost in transit:
We will work with the courier to investigate
A replacement or suitable alternative will be arranged where appropriate
We reserve the right to refuse refunds or prize delivery where we reasonably believe:
An entry was fraudulent
Multiple accounts were used to gain an unfair advantage
A chargeback has been raised in bad faith
Abuse of chargeback systems may result in account suspension and entry disqualification.
If you have any questions regarding refunds, returns, or prize delivery, please contact us:
Email: support@hikgurucomps.com
Phone: 0800 599 9535
WhatsApp: 07541 889 864
We aim to respond as promptly as possible.