Privacy Policy

Who We Are

HikGuruComps (“we”, “us”, “our”) operates the website www.hikgurucomps.com.

We run UK prize competitions and take your privacy seriously. This Privacy Policy explains how we collect, use and protect personal data when you use our website.

HikGuruComps is operated by the team behind Hik-Guru.co.uk and Hik Guru, a UK based business.
Data Controller: HikGuruComps
Email: support@hikgurucomps.com


Personal Data We Collect

We may collect the following information:

When you create an account or enter a competition

  • Full name

  • Email address

  • Billing and/or delivery address

  • Phone number (optional)

  • Entry information, including unique entry numbers

  • Answers to qualifying skill questions (where applicable)

When you contact us

  • Information you provide via email, contact forms, or messaging services

When you browse our website

  • IP address

  • Browser and device information

  • Pages visited and interactions
    (This data is collected via cookies – see “Cookies” below.)


How We Use Your Personal Data

We use your information to:

  • Administer prize competitions fairly and transparently

  • Process paid entry options and allocate unique entry numbers

  • Communicate with you about your entries or competitions

  • Contact winners and arrange prize delivery

  • Conduct live draws on our YouTube channel

  • Improve website performance and prevent fraud

  • Comply with UK legal and regulatory obligations (including tax and record keeping)

We do not sell or rent your personal data to third parties.


Lawful Basis for Processing (UK GDPR)

Under UK GDPR, we process personal data based on:

  • Contractual necessity – to administer competition entries and prizes

  • Legal obligation – tax, accounting and regulatory compliance

  • Legitimate interests – fraud prevention, website improvement

  • Consent – where you have explicitly provided it (e.g. optional communications)


Payments & Financial Information

All payments are processed securely by third party payment providers, including Worldpay and, where applicable, Stripe.

We do not store or process card details on our servers.
Payment providers handle card data in accordance with PCI-DSS requirements.


Sharing Your Data

We may share limited personal data with trusted third parties only where necessary:

  • Payment providers (e.g. Worldpay / Stripe) – to process transactions

  • Courier or delivery services – to deliver prizes

  • YouTube – where winner entry numbers or first names may be displayed during live draws

  • Legal or regulatory authorities – where required by law

All third parties are required to handle data securely and lawfully.


Data Retention

We retain personal data only as long as necessary:

  • Entry and purchase records: up to 6 years (UK tax requirements)

  • Account data: retained while your account remains active

  • Inactive accounts: may be deleted after 24 months


Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your data (subject to legal obligations)

  • Restrict or object to processing

  • Withdraw consent where applicable

To exercise your rights, contact us at support@hikgurucomps.com.
We will respond within 30 days.


Cookies

We use cookies to ensure our website functions correctly and to understand how visitors use our site.

  • Essential cookies – required for site functionality (e.g. checkout, login)

  • Analytics cookies – used for anonymous usage statistics (e.g. Google Analytics)

You can control cookies via your browser settings. Disabling cookies may affect site functionality.


Data Security

We use industry standard security measures, including:

  • SSL encryption

  • Secure servers

  • Restricted access to personal data

Payment security is handled by PCI compliant third party providers.


Changes to This Privacy Policy

We may update this policy from time to time.
Any significant changes will be communicated via the website or email where appropriate.


Contact Us

If you have questions about this Privacy Policy or how your data is handled:

Email: support@hikgurucomps.com
Phone: 0800 599 9535
WhatsApp: 07541 889 864